BIGMART Customer Success Manager

Company: Андрей Ким

Tashkent

Salary: 12000000 UZS

BIGMART Client Manager - bigmart.uz (No experience required) Salary: up to 12,000,000 UZS with KPI Work format: On-site Work schedule: 5/2, 9:00 AM - 6:00 PM Address: Tashkent, Kurgon Street, 87 Description The main goal of the role is to ensure a high level of customer service and retain existing BIGMART clients in Tashkent. The position is aimed at maintaining long-term relationships with clients, promptly resolving their issues and requests, and collecting feedback to improve service quality. The role is responsible for increasing customer loyalty and contributing to achieving planned sales targets through quality interaction. Responsibilities: Increasing customer satisfaction levels Improving customer retention rates Reducing response time to customer inquiries Developing and implementing improvements in customer experience Collecting and analyzing customer feedback Strengthening long-term relationships with key clients

Responsibilities

• Increase customer satisfaction levels
• Improve customer retention rates
• Reduce response time to customer inquiries
• Develop and implement improvements in customer experience
• Collect and analyze customer feedback
• Strengthen long-term relationships with key clients

Requirements

• Client consultation
• Inquiry processing
• CRM management
• Active sales
• Experience handling customer objections
• Ability to build long-term relationships
• Product presentation skills
• Ability to identify client needs

Benefits

• Full official employment and stable, on-time payments
• Opportunities for career growth and professional development within the company
• Paid mobile communication for work calls
• Bonus system for achieving KPIs and high work results
• Training in new sales techniques and products
• Competitions for top managers with valuable prizes

Skills

• Consulting clients on products and services
• Processing incoming inquiries and client requests
• Maintaining a client database in a CRM system
• Resolving conflict situations and customer complaints
• Documenting transactions and contracts
• Active sales and upselling of company products