Company: Евгения М
Tashkent
Salary: 3500000 – 4000000 UZS
Call Center Operator at PRO FM LLC, a management company (1-3 years of experience) Salary: 3,500,000 - 4,000,000 UZS Employment Type: Full-time Work Format: On-site Schedule: 6/1, 9:00 AM - 6:00 PM Address: Tashkent, Shaykhontohur district, Tashkent City, Gardens Residence Description The primary goal of this role is to ensure a high level of customer service and prompt support for clients of PRO FM LLC management company in Tashkent. The position involves handling inbound and outbound calls, providing accurate information about company services, resolving customer issues, and logging interactions in the CRM system. The role is responsible for maintaining customer loyalty, collecting feedback, and contributing to the company's service quality goals. Responsibilities: Increasing customer satisfaction levels Reducing average handling time for inquiries Increasing the rate of first-contact issue resolution Decreasing the number of repeat calls on the same issue Ensuring accuracy and completeness of information logged in the CRM system Collecting and systematizing customer feedback Requirements: Handling inbound calls Consulting clients Working with CRM systems Maintaining customer database Logging inquiries Reporting Basic PC skills Knowledge of Uzbek and Russian languages Your Benefits: Stable salary with regular, on-time payments Official employment according to the Labor Code of the Republic of Uzbekistan with a full social package Annual paid leave and sick leave Paid lunch at the workplace Opportunities for career growth within the company Required Skills: Receiving and processing inbound calls Working with customer databases Logging customer inquiries and complaints Call reporting Working with CRM systems