Call Operator / Sales Department

Company: Tudana.uz

Tashkent

Salary: 5800000 – 6500000 UZS

Call Operator / Sales Department - EX-IM TRADE LLC (up to 1 year of experience) Salary: 5,800,000 - 6,500,000 UZS with KPI Work Format: On-site Work Schedule: 6/1, 9:00 - 18:00 Address: Tashkent city, Baraka street, house 4 Description Young men and women aged 20-35; • Experience in a call center or sales field; • Ability to communicate fluently and eloquently; • Good knowledge of Uzbek language; • Knowledge of Russian language is an advantage; • Ability to work on a computer; • Customer service skills; • Responsibility and politeness.

Responsibilities

• Receive and process incoming customer phone calls.
• Advise customers on products and services.
• Process customer applications and inquiries.
• Systematically record customer information in the CRM system.
• Route calls to relevant specialists.
• Adhere to service standards and SLA requirements.
• Process customer feedback and communicate it to relevant departments.

Requirements

• Secondary vocational or higher education.
• More than 1 year of experience in sales.
• Basic customer service skills.
• Knowledge of the basics of working with CRM systems.
• Proficient oral and written communication in Russian.
• Fluent speaking ability in Uzbek.
• Basic computer skills.
• Willingness to work in the office in Tashkent.

Benefits

• Guaranteed monthly salary plus commission from sales.
• Clear and understandable bonus system based on sales volume.
• Timely payment of monthly and weekly bonuses.
• Company's internal training programs and sales technique training.
• Supervision and support from experienced employees during the first month.
• Opportunities for career development and promotion within the company.
• Corporate mobile communication tools for work.
• Official employment in accordance with the Labor Code of the Republic of Uzbekistan.
• Paid annual leave days.
• Special discounts on company products or services.

Skills

• Processing incoming and outgoing calls.
• Using sales scripts.
• Advising customers on products.
• Identifying customer needs.
• Managing customer data in the CRM system.
• Using IP telephony.
• Multitasking.
• Adhering to SLA standards.