Company: Shaxzod Mamanov
Tashkent
Salary: 5000000 – 15000000 UZS
Call Center Operator at Master Plate Furniture Manufacturing in Master Plate (1-3 years of experience) Salary: 5,000,000 - 15,000,000 UZS with KPI Work Format: On-site Work Schedule: 6/1, 9:00 AM - 6:00 PM Address: Tashkent, Ko'ksaroy ko'chasi 3 uy Description The primary goal of this role is to ensure a high level of customer service and operational efficiency within the Master Plate contact center. The position focuses on handling inbound and outbound customer inquiries, providing accurate information about products and services, and resolving customer issues and problems. The role is responsible for maintaining the company's positive image, increasing customer loyalty, and collecting feedback to improve service quality. Responsibilities: Improving customer satisfaction levels Reducing average handling time per inquiry Increasing the proportion of issues resolved on the first contact Decreasing the number of repeat inquiries on the same issue Actively participating in collecting and providing feedback for product and service improvement Ensuring a high level of knowledge about the company's products and services Requirements: Receiving and processing calls Consulting clients Working with CRM Record keeping Working with databases Adhering to scripts Order processing Your Benefits: Full official employment according to the Labor Code of the Republic of Uzbekistan with guaranteed stable payments without delays Professional development and regular training on company products to enhance professional skills Annual paid leave and sick leave in accordance with legislation Reimbursement of mobile communication expenses for prompt customer contact Annual corporate events and team building activities to strengthen team spirit Bonuses for achieving high service quality indicators and meeting KPIs Opportunity for career growth to Senior Operator or Supervisor Required Skills: Receiving and processing inbound calls, consulting clients Working with customer databases, maintaining account records Prompt resolution of customer issues, increasing loyalty Processing orders and requests in the accounting system Adhering to conversation scripts and service standards Working with CRM systems for logging inquiries