BIGMART Customer Relations Manager - bigmart.uz (No experience required) Salary: up to 12,000,000 UZS with KPI Employment Type: Full-time Work Format: On-site Work Schedule: 5/2, 9:00 AM - 6:00 PM Address: Tashkent, 87 Kurgon Street Description The primary goal of this role is to ensure a high level of customer service and retain existing BIGMART clients in Tashkent. The position focuses on maintaining long-term customer relationships, promptly resolving their issues and inquiries, and gathering feedback to improve service quality. The role is responsible for increasing customer loyalty and contributing to sales targets through quality interaction. Responsibilities: Increase customer satisfaction levels Improve customer retention rates Reduce response time to customer inquiries Develop and implement improvements in customer experience Collect and analyze customer feedback Strengthen long-term relationships with key clients
Responsibilities
Increase customer satisfaction levels
Improve customer retention rates
Reduce response time to customer inquiries
Develop and implement improvements in customer experience
Collect and analyze customer feedback
Strengthen long-term relationships with key clients
Requirements
Customer consultation
Inquiry processing
CRM management
Active sales
Experience handling customer objections
Ability to build long-term relationships
Skills in presenting company products
Ability to identify customer needs
Benefits
Full official employment and stable, on-time payments
Opportunities for career growth and professional development within the company
Paid mobile communication for work calls
Bonus system for achieving KPIs and high work results
Training in new sales techniques and products
Competitions for top managers with valuable prizes
Skills
Consulting clients on products and services
Processing incoming inquiries and customer requests
Maintaining customer database in a CRM system
Resolving conflict situations and customer complaints