Contact Center Manager - Private Clinic (Up to 1 year of experience) Salary: from 3,000,000 UZS with KPI Employment Type: Part-time Work Format: On-site Work Schedule: Other Address: Tashkent, Amir Temur 29 Description The main goal of the role is to handle incoming patient inquiries, provide information about clinic services, and schedule appointments under the guidance of a senior specialist. Responsibilities: Receiving and registering incoming inquiries from patients and medical specialists. Providing information about medical services, medications, and loyalty programs. Consulting patients on the use of over-the-counter medications and general medical recommendations. Scheduling patient appointments with specialist doctors. Maintaining a patient database and inquiry history in accordance with requirements. Processing requests related to ordering medications and medical supplies. Monitoring compliance with service quality standards and internal company regulations.
Responsibilities
Receiving and registering incoming inquiries from patients and medical specialists.
Providing information about medical services, medications, and loyalty programs.
Consulting patients on the use of over-the-counter medications and general medical recommendations.
Scheduling patient appointments with specialist doctors.
Maintaining a patient database and inquiry history in accordance with requirements.
Processing requests related to ordering medications and medical supplies.
Monitoring compliance with service quality standards and internal company regulations.
Requirements
Higher or secondary specialized education (medical, pharmaceutical)
Work experience in the medical or pharmaceutical field of 1 year or more
Contact center experience (desirable)
Knowledge of pharmacology basics and medical terminology
Proficient PC user (MS Office, CRM systems)
Uzbek language proficiency (fluent)
Russian language proficiency (fluent)
Benefits
Official employment according to the Labor Code of the Republic of Uzbekistan
Stable salary
Shift-based work schedule
Opportunities for training and professional development