Call Center Operator for Taxi Company - OOO TAXI MARKAB (Up to 1 year of experience) Salary: 3,500,000 - 4,000,000 UZS Employment Type: Full-time Work Format: On-site Work Schedule: 6/1, 10:00 AM - 7:00 PM Address: Fergana, Yosh Avlod Street (landmark: Regional Khokimiyat) Description The role is responsible for handling incoming and outgoing calls, consulting clients on taxi company services, and resolving emerging issues within established standards, under the guidance of senior specialists. Responsibilities: Handling incoming phone calls from taxi company clients Consulting clients on taxi company services and tariffs Receiving and processing ride orders Recording inquiries, requests, and information in the CRM system Resolving client issues and problems that arise during a trip Adhering to company service standards and regulations Collecting and relaying customer feedback
Responsibilities
Handling inbound phone calls from taxi fleet clients
Consulting clients on taxi fleet services and tariffs
Receiving and processing ride requests
Recording inquiries, requests, and information in the CRM system
Resolving client issues and problems arising during rides
Adhering to service standards and company regulations
Collecting and relaying customer feedback
Requirements
Secondary vocational or higher education
Up to 1 year of experience as a call center operator
Fluent spoken and written Russian
Basic computer skills
Willingness to work in a taxi fleet environment
Willingness to learn call center software
Uzbek language proficiency sufficient for job tasks
Benefits
Fixed salary + percentage of inbound calls
Bonus for achieving call handling KPI
Weekly bonus payments
Stable 5/2 schedule from 09:00 to 18:00
Training on taxi fleet products and work standards
Mentorship during the first month of employment
Career growth opportunities to Senior Operator
Provision of a corporate SIM card
Workplace in a comfortable office
Official employment according to the Labor Code of the Republic of Uzbekistan