Call Center Operator - Master Plate - Furniture Production (1-3 years of experience) Salary: 5,000,000 - 15,000,000 UZS with KPI Employment Type: Full-time Work Format: On-site Work Schedule: 6/1, 9:00 - 18:00 Address: Tashkent city, Koksaroy street, house 3 Description The main goal of the role is to ensure a high level of customer service and operational efficiency within the Master Plate contact center. The position is focused on handling incoming and outgoing customer inquiries, providing accurate information about products and services, and resolving emerging issues and problems. The role is responsible for maintaining a positive company image, increasing customer loyalty, and collecting feedback to improve service quality.
Responsibilities
Improving customer satisfaction levels
Reducing average handling time per inquiry
Increasing the proportion of issues resolved on the first contact
Decreasing the number of repeat inquiries on the same issue
Actively participating in collecting and providing feedback for product and service improvement
Ensuring a high level of knowledge about the company's products and services
Requirements
Receiving and processing calls
Consulting clients
Working with CRM
Record keeping
Working with databases
Adhering to scripts
Order processing
Benefits
Full official employment according to the Labor Code of the Republic of Uzbekistan with guaranteed stable payments without delays
Professional development and regular training on company products to enhance professional skills
Annual paid leave and sick leave in accordance with legislation
Reimbursement of mobile communication expenses for prompt customer contact
Annual corporate events and team building activities to strengthen team spirit
Bonuses for achieving high service quality indicators and meeting KPIs
Opportunity for career growth to Senior Operator or Supervisor
Skills
Receiving and processing inbound calls, consulting clients
Working with customer databases, maintaining account records
Prompt resolution of customer issues, increasing loyalty
Processing orders and requests in the accounting system
Adhering to conversation scripts and service standards